Jason is very friendly and knowledgeable about every question I ask him. "Is the engine new or rebuilt?"...and he explained the 3 steps of testing. Makes me feel very confident that I have chosen the right dealership. I thought the dealership I dealt with in Edmonton was good but the service I receive here at Harris Nanaimo is outstanding. I would recommend them to everyone. Being a woman new to having to take care of my vehicle is stressful but I feel very confident when I go to Harris.
Konki
Customer service to Thomas (Tommy) is 120% - just the other day I couldn't get my Alberta licence plate off to replace it with my new BC plate so I popped in and he spent about 15 minutes doing this for me AND it was not easy. He had to try 3 or 4 different ways to secure it properly. THAT IS CUSTOMER SERVICE! Thank you Tommy. I trust what he explains is to be done to my vehicle and he tells me why. Getting a new engine was a huge stressor but I knew it was going to be done properly.
Konki
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The short: Harris Mazda and its team of Jeffre, R.J. and Janette were wonderful to work with. They were very patient, accommodating, and really made me feel like a valued potential client rather than just a paycheck. The exceeded my expectations and were able to get me into a better car than I had planned, for less than I thought I'd have to pay. I highly, highly, recommend Jeffre as your product advisor, RJ as your sales manager and Janette as your financial specialist. Zoom Zoom!
The long: I started out looking for a used car on a small cash budget and after getting quite discouraged on what was available and how many dealerships were over charging for their used cars I started to look at buying new and financing a portion. I was a very nervous (first time) buyer who has heard all the horror stories of high pressure car salesmen and was quite concerned about whether anyone would even talk to me being young, female, and driving a friends beater car but when I made my first stop Harris Mazda they really helped change my opinion and feel comfortable on their lot.
I didn't have much time, but Jeffre greeted me on the lot immediately when I started to wander, and after a few questions ascertained what I was looking for in a car then showed me what they had available. He offered to let me take it for a test drive immediately which I wasn't going to do because I was short on time but boy am I glad I did! The 2013 Mazda3 manual with SkyActiv drove like a dream, holding the corners and cruising on the highway. He was very understanding when I said I needed to talk the decision over with some family and that I wanted to go look at other vehicles and simply handed me his card allowing me to leave without feeling pressured into a purchase.
I went and looked at the other vehicles and after deciding that Mazda's line was really what I wanted to get into I returned a couple days later with a friend and no advance warning and was greeted by Jon who, as soon as I told him I had been working with Jeffre and would like to test drive the car a second time went to work finding the car and brought it around for me to drive again since Jeffre had the day off. We took it for a second drive reconfirming that it was everything I wanted in a vehicle.
I arrived the next day to discuss details with Jeffre and the sales team who, I think, were quite patient with me. I had done all my homework on what cars are worth, what markups are available, and what fees I should be paying and was quite prepared to discuss pricing. Jeffre was great to work with - he gave me all the information I asked for and after some insistence on my part for what dealership add-ons I was (and was not!) willing to pay for, we agreed on a potential number and I once again told him I would have to think on it. I'm sure he was dissappointed to have me leave again, but was very professional and did not try to pressure me into the decision. I shopped around with other dealerships throughout BC the following day and Harris Mazda was definitely the best priced and most forthcoming on pricing information than the other dealerships. We then discussed pricing some more over the phone and agreed that I would come in the following day if the numbers worked for me which I was uncertain of since their price was still a bit higher than I was comfortable with.
First thing the next morning, before they were even open, I received an email from Jeffre telling me about this amazing pre-owned 2013 Mazda3 Sport with SkyActiv that R.J (one of the sales managers) just brought in the night before and mentioned that I now had two 'epic-options' to choose from. At end of the day, they managed to get me into a higher model Mazda3 than I was originally planning to purchase for less money than we had previously discussed, making the numbers work to a level I was comfortable with. Now that is amazing customer service!
Throughout this transaction, Jeffre also respected all of my personal preferences contacting me via email rather than insisting on telephone and stayed late on more than one occasion to allow me to take as much time as I needed to feel confident about my purchase. I love my new 2013 Mazda3 Sport GS-SkyActiv with auto tip-tronic transmission and very happy they were able to find me this car. Jeffre, RJ, and Janette were all very patient when it came to finally signing the deal when I insisted on recalculating all of their numbers and reading all the fine print pages. I did find an error in the price on the initial worksheet on what RJ wanted me to commit to pay and what I was quoted that morning my Jeffre but RJ made no qualms about lowering the price to be less than the original quote to meet and exceed my expectations.
Janette was very patient in helping me understand all of the terms and conditions I was signing, taking the time to explain to my satisfaction any aspect I was unclear on, never making me feel belittled or stupid for not knowing the technical loan jargon. She was also very patient in explaining all dollar values (which my excitement-induced sleep-deprived brain kept insisting were incorrect even though there was no error).
My only suggestion for improvement: If you can, search your databases for other vehicle colour options immediately when requested. Every other dealership I had contact with over the phone was able to instantly search for my choice colour/model, telling me what they could and could not get (for added cost or not depending on location) within seconds where-as Harris Mazda seemed to require having someone in a different department/office do the search which meant more time spent on the buyers side waiting for information and potentially a loss of a sale if the other dealerships are faster on getting them their desired colour at no extra cost.
Thank you Harris Mazda, I look forward to our continued business relationship in the future.
NTDBritt
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ZOOM ZOOM ! We just purchased a 2013 Mazda MX-5 Miata Limited Edition GS at HARRIS MAZDA in Nanaimo B.C.. What a car ! WE LOVE IT ! and as a added bonus Jeffre MacDonald set me up with this awesome sports car, educated me on the history of such a popular vehicle ! Equally Janette set me up with all my financing needs and special coverage ! Mazda is a car to buy ! They have a awesome coverage plan that can't be refused. We'd like say your team support is awesome to ! Everyone there is helpful, knowledgeable and courteous. I highly recommend Jeffre MacDonald as your Product Advisor ! You made us feel like FAMILY !
Thanks.........Jeffre, Janette & Team Support
Doug and Geri Respect and Appreciate everything you've done for us now and in the future ! ZOOM ZOOM !
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We were recommended to go to Harris Mazda after having a very bad experience at another dealership. After going there the staff was very helpful non pushy and friendly. After a few test drives we found the perfect car for us and we were very happy with the experience and service. All the staff members that helped us were very outgoing and very knowledge and we purchased a Mazda two and were able to drive it of the lot that night.
Kevin S.
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Ahmed was very knowledgeable about the vehicle I purchased and was very friendly. Jeanette was also very friendly. Overall I had a great experience and would definitely recommend Harris Mazda to others.
Kristen O.
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Jonathan was very helpful when I first called Mazda to inquire about a new Mazda 6 in Dec 2012. He followed up in a phone call with me later on when a year old used car appeared in the lot but I didn't like it. There was no pressure from him at all and I appreciated that. He was also quite knowledgeable in answering any questions I had.
When I had finally made up my mind to purchase my new Mazda, I went in to Harris and Jon was there to guide me through the process and made it painless and pleasurable.
I love my new Mazda and would highly recommend Harris Mazda as the service is excellent and the price negotiation fair!
Joanne H
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After sending a request for more information to the Harris Mazda website, Jeffre contacted me by phone and answered my questions. We arranged to meet the next day at the dealership and Jeffre was waiting when we arrived. The car we were interested in was waiting for us to inspect and test drive. Jeffre thoroughly explained all features and options of the car.
The other staff members we met at Harris Mazda were friendly and helpful.
Dinn
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Jeffre was very helpful in finding me the car I was looking for. He did not try and up sell me on a more expensive model, just showed me the cars that fit my needs. He was also very knowledgeable.
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Awesome working with Ahmed; he was not high pressure which made the experience much easier. He was very knowledgeable, and if he didn't know some answers to my questions he found out and got back to me. I went back 4 times to test drive and try different vehicles and he was always friendly and patient. Everyone at the dealership was very helpful and nice to deal with; if Ahmed wasn't available someone else would jump in to help. Highly recommend the team here!
Karen L.
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I had every intention of "shopping around". My first stop was Harris Mazda, and needless to say, I bought. Everyone I dealt with was friendly, considerate, efficient and fair. I did not feel any pressure at all.
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I had a great experience at Harris Mazda in Nanaimo, BC.
Jeffre promptly greeted my family & I upon arrival when we came in to look at vehicles. He was very friendly and extremely knowledgeable. Jeffre was also very genuine in the information he provided us with and we never felt pressured at any time which was very refreshing.
We worked with Yousef on the finance end & it was completely stress free. He ensured we were well taken care of and worked hard to get get me everything I hoped for in a new vehicle.
Overall, the team at Harris Mazda worked hard to ensure I got to drive my dream car home that day, regardless of the time restrains we were working with which was fantastic. I am completely in love with my new vehicle and will definitely spread the word about the fantastic customer service at your location!
Thank you for everything!
Chelsea B.
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We had a great experience with Jon and his coworkers today in our decision on our purchase of Mazda 3 car. We found everyone friendly and easy to get along with. Really appreciate all the work these employees do to make it a great place to shop for a vehicle. Keep up the great work.
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Jonathan took care of me in purchasing a new Mazda. After test driving and finding out about the latest technology with your new piston/engine system, I was excited but still needed to think about which level of vehicle to purchase. I ended up with the touring package as well as some accessories.
I then met with Janette deVilla Dalisay and she was soooo patient and clear going over all the financing details. I even bought undercoating/interior cleaning and undercoating which I have NEVER done in all my years of purchasing new vehicles. Jonathan then went over the entire car's working functions again and had the sales team come outside to congratulate me and let me know that anytime I have any future questions Jonathan explained that they work as a team and anyone of them would be there to help me.
They all waved at me as I left.......UNBELIEVABLE CUSTOMER SERVICE.
Wow I had to phone my son when I got home to let my family know how I had been treated and my son was very very happy about his.
I am sure with my word of mouth and my sons we will be sending you future business.
We are extremely impressed with Jonathon and Janette so THANK YOU MAZDA!!!!
Rhonda J.
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Would like to thank Jason Barth for all his help when we go in for service. He is always pleasant and knowledgeable and our car is looked after and serviced with pride.He also sold us our car and went out of his way to be helpful. He is certainly an asset for your dealership and it keeps us coming back. We will not take our car anywhere else for service. Keep up the good work Jason.
Victor G.
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Dear Mr. Harris:
I think that it is now safely time for me to undo and finally thank you and all the staff in the service department in Harris Mazda for finally agreeing that I did have a “minor” malfunction with my car, and eventually finding and fixing it (I confess it appeared to take some doing) but it is now (so far) running very smoothly.
I would particularly like to thank David McGean for being the person who finally listened to my polite insistence to find and fix the problem, and ensuring I had a loaner vehicle during that time.
Once again, thanks you and I look forward to seeing the new premises once everything is complete.
M.B.
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Good afternoon, my name is Mirela and we have a 2012 Mazda CX9. After an unfortunate incident with our car, we had to take our car to Harris Mazda dealership, service station. Just wanted to thank you for your help. Jason, one of the product advisor people, was very helpful and has great customer service skills. He helped us in a very timely manner and now we have back our car again. Also, we appreciate that another member of your team, Jeffre, got immediately involved and offered his help. When we wanted to buy a new car, customer service was one of the reasons we came back to Mazda . We wanted to know that we are going to be treated right and with professionalism. This is we got from Harris Mazda Nanaimo, in this case Jason, Jeffre, and Janette. Thank you for doing that.
Best regards, Mirela R
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Very friendly attitude and professional customer service. Answered questions clearly and helped me understand what needed to be done. I'm not a car person.
I would recommend Jason's customer service anytime!
Amanda L.
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I had been looking for a new car for several months and really liked the Mazda CX-5. When I first went to have a serious look, Johnathan Fiddick approached my husband & I and we like him immediately. He was honest that it was his 2nd day on the job but already knew a lot about the car. He was enthusiastic and friendly but not pushy. We went for a test drive and then we went home. When we came back several weeks later, we asked for Johnathan and he had obviously been studying and knew much more about the product. We happily bought the car and have had no regrets… we love it! The Sales Manager was awesome also. In the end, it was a happy story and experience.
Debbie P.
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I had a great experience at Harris Mazda and would go back in a heartbeat the staff was friendly, knowledgeable and efficient. Janette was so helpful and professional!
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I was in and out of this dealership several times trying to make a decision and every time they welcomed me back, answered all my questions patiently and worked with me in an non-pressure atmosphere to see that I was happy with my price and the product I received. Yousef searched high and low for the vehicle I wanted and Dan worked with me on a price and treated me very well. Jeffre was very knowledgeable about the vehicles and went out of his way to see that I had all my answers and ensured that my new vehicle was in perfect condition for me when I received it. Jeannette took car of the financial end and was very efficient and knowledgeable and made sure everything was in order for me.
Overall very friendly, patient and welcoming staff. Would recommend them to anyone!
Dixie S.
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We enjoyed our experience at Harris Mazda. I am loving the Mazda 3 Sport I purchased from Jonathan and Dan. I also have to thank Ahmed for helping as well. All in all this dealership exceeded my expectations that I had in purchasing a vehicle. Thank you guys oh and Janette as well... class act all the way..
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I had a very good experience at Harris Mazda. Jeff was very informative, he answered all of the questions I had for him to my satisfaction, and wasn't pushy like what I have experienced at other dealerships. He showed me all of the different cars that he thought had all the things that I was looking for and that helped me pick out the right car for me. He was very friendly and easy to get a hold of when I had more questions.
Thanks Jeff for making my experience at Harris Mazda a good one!
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Attention:
The Manager, Harris Mazda, Nanaimo, BC. Dear Sir/Madam,
I would like to congratulate you on your fantastic Service Department that helped me out of a jam on Monday. They went above and beyond the call of duty. Sincerest thanks, seasons greetings to you and your staff and stay shiny side up,
Geoff N
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Good morning, I have purchased about 8 new vehicles during the last 9 years in Canada. My wife and myself were really impressed and touched with the way that your staff treated us, yesterday when we purchased our last vehicle (hope is the last!). Your customer service is highly appreciated and I really hope to keep it up!
Regards Mirela and Claudiu
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I just bought my first ever-new car, a CX-5, from Harris Mazda. I researched the subject, test-drove the competition, and knew immediately that the CX-5 was for me. The whole experience, from test-driving with Jeffre to negotiating with Youssef to doing paperwork with Janette was surprisingly stress-free. I found the staff to be very professional as well as personable. I highly recommend both the vehicle and the dealership and look forward to a long and happy relationship.
Glenda K.
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To Harris Mazda:
We would like to take the opportunity to thank you very much for your generous donation regarding the repairs of our vehicle. We have many youth in our community that need to be connected with other kids of same age and interest. This vehicle is a way in which two leaders from Camp Qwanoes can attend and serve the youth in the community, and you have helped in a very special way.
With sincere appreciation,
Pastor Tim Klassen
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I drove into the Mazda lot this afternoon, looking to trade my vehicle in. I was greeted by a warm hello. Ahmed (The Salesman) took care of me efficiently and answered all my questions. They (Mazda) are doing everything to meet my request with this vehicle. I would recommend Harris Mazda to all my friends and family. They are great people and go the extra mile for you.
Sherri P.
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To Steven:
We want to take this opportunity to say thank you so much for all your time and assistance in purchasing our brand new Mazda 5. We absolutely love our new car; it is perfect for our family.
It was so important for us that we were getting just the right vehicle and you helped out immensely with this decision. You answered all questions and were very patient with our indecisiveness. We also appreciated the follow up we received from you and we will not hesitate to recommend to you family and friends who are looking to purchase a vehicle.
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Hello Yousef,
I just want to thank you so much for helping me out with Sirius Satellite. I surely appreciated it! As you worked hard on it, I am pleased to receive my 6 free months and the 3 extra months deal if I sign up for 2 years. They have already turned Sirius on for me and I’m really going to enjoy it. Thanks again for everything and you are running a super ship over there.
Bravo,
Cheers, Beverly
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I had been looked for a used BMW for some time and Steven found a Mazda 3 for me to test drive. I'm not from the Nanaimo area and so arrived very early on a Saturday morning. My husband and I test drove three different cars then Steven took us out for breakfast to discuss the pros and cons of each car. After more driving we decided on which one we wanted. After some negotiating we hammered out a fair deal for both. Steven and Mazda made their money and I got a great car that didn't cost the moon. I found Steven to be honest and happy and kind. I felt that as a dealership and work place that there was an air of honesty and helpfulness on the part of all the staff.
Thank you Steven!!!!
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I am the proud owner of a 2008 Mazda Tribute. I purchased it brand new from Harris Mazda in Nanaimo. It’s a great vehicle – reliable with good fuel economy.
I have never had any problems with it, however, today when I put my key into the ignition, it wouldn’t turn. The ignition appeared to have seized up.
I called the dealership and was told how to unlock it and, in a matter of seconds, I was on my way.
I proceeded to drive directly to the Service Department so I could make arrangements to have the ignition fixed. There is never a good time for your vehicle not to start and I didn’t want to take a chance on this ever happening again. I fully expected that I would have to make an appointment to bring my vehicle in at a later date.
To my surprise, I was told the technician would meet me out at my car. Rob Goldsmith came out, inspected the ignition, determined the cause and fixed the ignition right there on the spot! Rob proves you can be friendly and professional at the same time. It was a pleasure to meet him and, who ever hired him, chose the right man for the job.
I sometimes feel that customer service is quickly becoming a thing of the past, however, this young man has renewed my faith that there are people out there who still care about their customers and understand the importance of being there no matter how large (or small) a vehicle issue may be.
My husband and I both own Mazdas and will continue to deal with Harris Mazda because of the professional and efficient way after sales concerns are handled.
Thank you Rob!
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Our family had a wonderful experience at Harris Mazda.
When we first walked into the dealership, we were helped by Sharon Simon who was very friendly and didn't make us feel pressured at all. She gave us a good idea of which vehicle would suit our needs and fit in our price range.
The next time we came to test drive the Mazda 5, Jason Barth was also just as friendly, relaxed, and very knowledgeable. He also tries to be as flexible as he was able to with his own time in meeting our schedule and was very attentive in fulfilling our needs. He answered all of our questions and was helpful and polite throughout the process as well as after the sale was made. His customer service skills are top notch!
You two made our experience at Harris Mazda pleasant, thank you!
We hope there will be more valuable employees like you both :)
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Since we purchased our Mazda 3 in 2008, we have been overwhelmed with the service and friendship of this dealership. In particular Alisa has been of great assistance to us every time we go in for service. Mazda is very fortunate to have such a dedicated and helpful employee.
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We stopped by just to look at some cars with no intention of purchasing. After speaking with the friendly and helpful staff, we were crunching numbers and they were helping make my dream car a reality. I will definitely be purchasing our next vehicle from them!
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I cannot thank Jason enough for the quality of the service we received at Harris Mazda. He truly went above and beyond the requirements of the sale and made us feel completely comfortable with the transaction. I believe Jason will excel in sales for Harris Mazda, and have very good relations with all future clients.
During our test-drive, Jason was courteous and informative about our vehicle, regardless of it being a non-Mazda. He answered questions about the vehicle to the best of his ability and he was resourceful and prompt in finding us answers that he did not know on the spot.
Our conversations at the dealership demonstrated to us that we had lucked out in a salesman, as he continued to demonstrate patience and focused on the sale in place of making small talk about himself or his family, but while maintaining a friendly rapport.
Post-sale, Jason followed up with us to ensure that any questions we had regarding the vehicle or Harris Mazda were answered. What greatly impressed us was when Jason offered to bring the vehicle to specialized mechanic to clear up an issue with the radio while we were provided with a loaner vehicle. This would have been an issue we would have had to address anyway, and the whole process was so much smoother with Jason's help.
I will not hesitate in my recommendations of Jason, he is certainly an asset at Harris Mazda. Thank you again for the exceptional service that we received.
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Steven was the most knowledgeable salesman I have met. I had a great experience shopping at Mazda with him. He was clear in his explanation and knew how to cater to my needs. Everyone question I had was answered with responses that made me feel comfortable with my purchase.
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My overall experience at Mazda was phenomenal. Steven was extremely helpful and knowledgeable on each vehicle that interested me! Customer service was excellent, Very friendly and the price that was offered was realistic. I will be back
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Steven Skok was a very helpful sales representative.
When I walked into the dealership, I was greeted in a warming way, He asked me what my price ranges were and what I was looking for in a vehicle, AC, etc.
Unlike other sales representatives who just try to sell something to make a sale, he made sure we were on the same page about what my interests were.
I walked into the dealership not thinking I would walk out with a purchase, but with his help.. I was very much satisfied! I would strongly recommend Steven Skok if anyone is looking to purchase a vehicle! I guarantee you will walk out with a smile like me.
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